Privacy Policy

Before you register, if you submit our interest form to request a demo or ask about FrontPe, we collect your name, business name, mobile number, email, city, restaurant type, and any message you enter, along with basic marketing attribution (how you found us).

Once you register, FrontPe collects account details, restaurant information, menu data, table and order details, staff access data, customer order information placed through QR ordering, payment status, support messages (including messages sent to our AI support assistant), menu photos or PDF pages you upload to auto-generate menu items, and technical usage logs needed to run the service.

We use information to provide QR menu ordering, table ordering, POS billing, kitchen order management, subscription access, customer support (including our AI support assistant), security, analytics, and service improvement.

FrontPe relies on the following third-party services to operate the platform. Each processes only the information needed for its specific function:

Razorpay — processes subscription and order payments. FrontPe does not ask you to store card numbers or payment secrets inside the frontend application; card details are handled directly by Razorpay.

Resend — delivers transactional emails (account verification, approval notices, invoices, password resets). Your email address and the relevant email content are shared with Resend solely to send these messages.

Google Gemini — powers our AI support chatbot and our menu photo/PDF import feature. Messages you send to the chatbot, and menu photos or PDF pages you choose to upload to auto-generate menu items, are processed by Google's Gemini API to generate a response or extract menu item data. Uploaded menu images are scanned for malware before processing and are not retained after extraction succeeds; if extraction fails, the image is kept only briefly (up to 24 hours) to allow you to retry without re-uploading, then deleted. We do not send customer names, phone numbers, payment details, or other restaurant data to Gemini as part of this feature — only the uploaded menu image and a fixed extraction instruction. Avoid including sensitive personal information in chatbot messages beyond what's needed to describe your question.

MongoDB Atlas and Render — host our database and backend infrastructure. Vercel hosts our website and provides privacy-friendly, cookieless analytics and performance monitoring.

We share information only with the providers above, to comply with law, to protect the platform, or to support your restaurant workflow. We do not sell restaurant operational data.

We retain restaurant, order, and account data for as long as an account is active, and for a reasonable period afterward for operational, security, tax/GST, and dispute-resolution purposes.

When a restaurant account is closed or removed by an administrator, it is deactivated rather than immediately erased — the account and its historical records are marked inactive and become inaccessible for day-to-day use, but are not automatically deleted from our systems. This lets us preserve financial and order history for legitimate business, audit, and legal-compliance reasons.

If you want us to review a specific data-erasure request, contact support@frontpe.com and we'll evaluate it against our legal and operational obligations.

FrontPe uses role-based access controls and backend permission checks for owner, admin, staff, kitchen, and customer workflows. No internet service can be guaranteed completely risk-free, but we work to protect production access and operational data.

For privacy requests or questions, contact support@frontpe.com.